Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support.

• —Account information (name, email, phone number)
• —Device information (serial numbers, device types, usage data)
• —Payment information (processed securely through third-party providers)
• —Communication data (support requests, feedback)
• —Usage analytics (air quality data, device performance metrics)

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, and communicate with you.

• —Provide and maintain our air purification services
• —Process orders and payments
• —Send important updates about your devices
• —Provide customer support
• —Improve product performance and develop new features
• —Comply with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with:

• —Service providers who assist in our operations (payment processors, cloud storage)
• —Legal authorities when required by law
• —Business partners for joint services (with your explicit consent)
• —In case of business transfer or merger

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• —SSL encryption for data transmission
• —Secure cloud storage with access controls
• —Regular security audits and updates
• —Employee training on data protection
• —Incident response procedures

The meshams App

The app asks for the following permissions. Each is used only for the purpose named, and you can decline any of them — some setup steps will not work without them.

• —Bluetooth — Finding your meshams devices during setup and talking to them directly. We do not use Bluetooth to track your location or detect nearby people.
• —Local network — Discovering devices already on your Wi-Fi so the app can configure them. This traffic stays on your network.
• —Location — Android requires location permission to read the name of the Wi-Fi network you are joining a device to. We also use your approximate location for local weather in the app. We do not track your movements or build a location history.
• —Wi-Fi credentials — When you connect a device to your network, the password is used on your device to provision it and is not stored on our servers.
• —Camera — Only if you use the switch-finder feature to photograph an existing switch. The photo is used to identify the product and is not kept afterwards.

Voice Assistants and Music Services

These connections are optional. Nothing is shared with Google, Amazon or Spotify unless you link the account yourself.

• —Google Home — If you link Google Home, we share the names, types, rooms and on/off state of your devices with Google so you can control them by voice. Unlink at any time in the Google Home app, or from Settings in the meshams app.
• —Amazon Alexa — If you link Alexa, we share the same device names, types and states with Amazon. Unlink from the Alexa app under Skills, or from Settings in the meshams app.
• —Spotify — If you connect Spotify, we store an access token so the app can show and control playback. We do not receive your listening history or payment details. Disconnect at any time in the app.

Google and Amazon handle the data you share with them under their own privacy policies, not this one.

Deleting Your Account

You can ask us to delete your account and the data we hold about it in two ways:

• —In the app — Profile → Delete account. Because you are signed in, we know the request is yours and can act on it directly.
• —On this website — Use the form at /delete-data. A request made this way only tells us an email address, so we will write to that address and ask you to confirm before anything is deleted.

We complete deletion within 7 days and email you when it is done. Your account, homes, rooms, devices, automations and reminders are removed, and any linked voice assistants are disconnected. Your physical devices are released so they can be set up again by you or a new owner. Invoices, orders and quotations are kept because Indian tax law requires it, with your name, phone number, email and address stripped from them.

Your Rights

Under the Digital Personal Data Protection Act, 2023, and as a matter of policy for everyone regardless of where they live, you have the right to:

• —Access a summary of the personal data we hold about you and how it is used
• —Correct, complete or update anything inaccurate
• —Erase your account and data — see Deleting Your Account above
• —Export your data in a portable form
• —Withdraw consent you previously gave, at any time, as easily as you gave it
• —Nominate someone to exercise these rights on your behalf if you die or become incapacitated
• —Raise a grievance with our Grievance Officer, and escalate to the Data Protection Board of India if unresolved
• —Opt out of marketing communications

Grievance Officer

As required by the Digital Personal Data Protection Act, 2023, you can raise any concern about how we handle your personal data with our Grievance Officer. We aim to respond within 30 days.

Kanishk Gulati
kanishk@meshams.com
Fourth Floor, JMD Megapolis, Unit 460A,
Sector 48, Gurugram, Haryana 122018, India

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Device data is retained for 2 years after device deactivation. When you delete your account, everything identifying you is removed except financial records — invoices, orders and quotations — which Indian tax law requires us to keep; those are stripped of your name, phone number, email and address so they no longer identify you.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any modifications constitutes acceptance of the updated policy.