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Privacy Policy
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Privacy Policy

Last updated: 8 July 2026

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support.

  • Account information (name, email, phone number)
  • Device information (serial numbers, device types, usage data)
  • Payment information (processed securely through third-party providers)
  • Communication data (support requests, feedback)
  • Usage analytics (air quality data, device performance metrics)

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, and communicate with you.

  • Provide and maintain our air purification services
  • Process orders and payments
  • Send important updates about your devices
  • Provide customer support
  • Improve product performance and develop new features
  • Comply with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with:

  • Service providers who assist in our operations (payment processors, cloud storage)
  • Legal authorities when required by law
  • Business partners for joint services (with your explicit consent)
  • In case of business transfer or merger

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

  • SSL encryption for data transmission
  • Secure cloud storage with access controls
  • Regular security audits and updates
  • Employee training on data protection
  • Incident response procedures

Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your account and data
  • Export your data
  • Opt-out of marketing communications
  • Withdraw consent for data processing

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Device data is retained for 2 years after device deactivation.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any modifications constitutes acceptance of the updated policy.

Contact Us

For privacy-related queries, reach us at privacy@meshams.com.